(4.6 / 5)12+ Ratings

Lug Reviews

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Overall Rating

4.6

12 Reviews

547%
453%
30%
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About Lug

Luglife.com is an e-commerce website specializing in fashion and apparel, particularly bags and travel accessories. The website offers a variety of products designed for travel and everyday use, including backpacks, crossbody bags, and luggage. These products feature multiple compartments, durable materials, and ergonomic designs. Despite its competitive offerings, luglife.com has faced challenges with customer service and shipping, as reflected in customer reviews.

Payment Options Available

Credit/Debit Cards

Loyalty Points

Lug Pros & Cons

Pros:

Great Bags: Lug Life offers high-quality bags that are appreciated by many customers.
Useful Items: The company provides a variety of useful items, including travel accessories and stylish accessories.

Cons:

Horrible Customer Service: The majority of customers are dissatisfied with the customer service, citing issues like no response to calls, incorrect orders, and no refunds.
Poor User Experience: Some users find the website not user-friendly, which can make it difficult to navigate and purchase items.
High Price Level: Consumers have noted that the prices of Lug Life products are high, which may be a deterrent for some.
Quality Issues: Some bags have design flaws, such as loose straps that do not stay in place, which can be frustrating for users.

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Lug Customer Reviews (12)

Estella Bacchus

Verified Buyer

Jul 10, 2024

Sven Kaiser

Verified Buyer

Jul 10, 2024

Leah Cooper

Verified Buyer

Jul 10, 2024

Francisco Tang

Verified Buyer

Jul 10, 2024

Annett Eichmann

Verified Buyer

Jul 10, 2024

Janet Sanchez

Verified Buyer

Jul 9, 2024

Ethan Fraser

Verified Buyer

Jul 8, 2024

Erin Boothman

Verified Buyer

Jul 8, 2024

Abigail Daniels

Verified Buyer

Jul 8, 2024

Yvon Tanguay

Verified Buyer

Jul 8, 2024

Lug Customer’s Q&A

No question yet

Lug Features and Benefits

Key Features and Benefits of LugLife.com:

Unique Silhouettes and Thoughtful Designs: LugLife offers bags and accessories with fashionable designs and brilliant colors, keeping you organized throughout the day.
Loyalty Rewards Program: Sign up to earn points on purchases, receive birthday bonuses, early access to sales, and more exclusive special offers.
Stylish and Functional Accessories: Explore a variety of metal straps, RFID card wallets, shopping totes, baggage claim luggage tags, and other accessories.
Versatile Bag Collection: Find the perfect bag for everyday essentials or special events, blending fashion and functionality.
New Accessories: Discover a wide range of stylish accessories including wristlets, zip pouches, secure RFID wallets, and convenient coin pouches.

Lug Pricing

Luglife.com offers various pricing options depending on the collection and product. Here are some specific details:

Special Price Collection: Features items with discounted prices, with a 4.6-star rating.
Sale Collection: Includes products like the Sparkle Band 9.6" and 8.6" with prices ranging from $7.20 to $12.00 USD, with ratings of 4.3 and 5.0 stars respectively.
Brights Collection: Prices are available upon request, with the option to follow Luglife on social media and download their mobile shopping app for the latest news and offers.
Storage & Accessories: Prices are tagged for specific items, including storage bags and Lug accessories, but detailed pricing information is not provided in the search results.

For the most accurate and up-to-date pricing, it is recommended to visit luglife.com directly.

Lug FAQs

Lug Return Policy?

Luglife.com offers returns on all unused items purchased through their site within 30 days of receiving the purchase. Items must have the original tags, packaging, and accessories. Return shipping costs are covered if the return is due to an error on their part, such as receiving an incorrect or defective item. Face masks and filters are final sale and cannot be returned. Exchanges are not offered; instead, place a new order for the desired item and return the unwanted one. Returns must be sent by an insured carrier with a tracking number. Shipping fees are the responsibility of the customer. Holiday purchases made between November 1st and December 24th are eligible for return until January 31st of the following year. Certain items, such as contest prizes, promotional giveaways, and items purchased at a Lug factory warehouse sale, are not eligible for return.

Lug Alternatives

Top 10 Luglife.com alternatives:

eBags.com - Offers a wide range of backpacks, handbags, and travel accessories.
AlpineSwiss.com - Known for stylish and quality products for both men and women.
MattandNat.com - Specializes in premium-quality vegan leather bags and accessories.
PoppyBarley.com - Provides ethically crafted, comfortable footwear and accessories.
EverydayMinimalist.com - Focuses on lifestyle and money management products.
Vooray.com - Designs modern athletic bags and accessories for active lifestyles.
Organista.com - Specializes in products designed to organize suitcases and closets.
ArloSkye.com - Focuses on the design and production of travel accessories.
Aer.com - Offers a variety of travel gear and bags.
Baggu.com - Provides a variety of bags and home goods, including totes and reusable bags.